Anti Harassment and Bullying

Approved by CPD
Duration 32 mins*

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Conflict Resolution in the Workplace

Approved by CPD
Duration 45 mins*

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Customer Service

Approved by CPD
Duration 75 mins*

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation

Data Protection in the Workplace

Approved by CPD
Duration 70 mins*

If you or your organisation handles personal information about individuals you have a number of legal obligations to protect that information. Training should be a vital part of any company’s data protection policy. This course covers in detail: The benefits of good data protection, the rights of individuals in respect of their data, the data protection act, the issues that can arise from sharing data and the basic steps so you can start creating a data protection policy.

Effective Delegation

Approved by CPD
Duration 110 mins*

This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more…

Social Media for Business

Approved by CPD
Duration 100 mins*

All about how to get the best out of social media in a business. Looking at business strategy, business development and the practicalities of employing people and agencies to support your social media activity.

Search Engine Optimisation for Business

Approved by CPD
Duration 80 mins*

This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we’ll explore search engine optimisation ‘SEO’ and how you can use this to drive traffic to your website.

Facebook for Business

Approved by CPD
Duration 80 mins*

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account and. This courses will look in detail at the use of Facebook as part of your marketing activity.

LinkedIn for Business

Approved by CPD
Duration 45 mins*

LinkedIn is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.

Twitter for Business

Approved by CPD
Duration 55 mins*

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.