Privacy Policy

Privacy policy


We” (i.e. Risk and Safety Plus (RS+ in short form) Limited) are committed to protecting and respecting your privacy and this “privacy policy”, together with our terms of business and any other documents referred to in this policy document, sets out the basis on which any “personal data” (i.e. any personally identifiable information) we collect from you, or that you provide to us, will be processed.

Please read the following, to understand our views and practices, regarding your personal data and how we will treat it in respect of “the service” being provided (i.e. Safety, Health, Environmental and Fire (SHEF), Human Resources (HR), security and business improvement advice, information and support).  By using the service, you are accepting the terms of this privacy policy and in the event of a conflict between the terms of this privacy policy and our terms of business, the terms of business will prevail.

Information we may collect from you

We may collect and process the following information about you.

Information you give us. If you decide to register with or use the service, you will be asked to provide certain information about yourself. You will voluntarily provide us with personal data which includes your name, email address and contact details when you:

  • Purchase, or register to use, the Service.
  • Sign up to use the services via an integrated service, such as Google or MailChimp.
  • Request and receive information or support.
  • Provide billing and payment information.
  • Register for offers or events.
  • Post comments on our website.
  • Participate in discussion boards or other social media functions, on our website.

Information we collect about you. Each time you use the service we may automatically collect the following information:

  • Technical information that your browser sends, whenever you visit a website, or your mobile app sends when it is being used. This log data may include your Internet Protocol (IP) address, the address of the web page you visited, before using the service, your browser type and settings, the date and time of your use of the service, information about your browser configuration and plug-ins, language preferences and cookie data.
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us, or any of our members of staff.
  • We may also collect publicly accessible data about you from social media websites that you visit when using the service.
  • We may also collect non-personally identifiable information (e.g. gender and location) to assist in providing the service to you. Non-personally identifiable information by itself cannot be used to identify or contact you. However, this information may be combined with other identifiers in a way that enables you to be identified.

By submitting your personal data and non-personally identifiable information, you consent to the collection, use and transfer of your information, in accordance with the terms of this privacy policy.

Information we receive from other sources. We may receive information about you, if you use any of the other websites we operate or share, or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected via the service. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Use of cookies

We use cookies on our website to distinguish you from other users of our website and service. This helps us to provide you with a good experience when you browse our website and also allows us to improve the website and service. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy.

If you are under 16 years of age

If you’re under the age of 16, we will not provide you with the Service, as we do not, knowingly, collect information from, or direct any of our content specifically to, children under 16 years of age. If we learn, or have reason to suspect, that you are a user who is under the age of 16, we will unfortunately have to close your account. Please see our terms of business for information about account termination.

Uses made of information

We will only use information held about you for the following purposes.

Information you give to us: We will use this information:

  • To understand and improve our service to you.
  • To ensure that content from our service is presented in the most effective manner for you and for your computer.
  • To communicate with you by responding to your requests and sending you emails and messages about invoicing and account management.
  • To administer your account and keep track of billing and payments.
  • To keep the service secure, by investigating and preventing abuse and fraud.
  • To carry out our obligations, arising from any contracts entered into between you and us and to provide you with the information, products and services that you request.
  • To provide you with information about other services we offer, that are similar to those that you have already purchased, or about any enquires you have made.
  • To notify you about changes to our service.

Information we collect about you. We will use this information:

  • To administer our service and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To improve our service, to ensure that content is presented in the most effective manner for you and for your computer.
  • To allow you to participate in any interactive features of our service, that we may provide, when you choose to do so.
  • To measure or understand the effectiveness of any advertising we deliver to you and others, either directly or indirectly.
  • To make suggestions and recommendations to you and other users of our service about services that may interest you or them.

By using the service, you agree that we can access, aggregate and use non-personally identifiable data we have collected from you, which will not, in any way, identify you or any other individual. We may use this aggregated non-personally identifiable data to:

  • Assist us to better understand how our customers are using the service.
  • Provide our customers with further information regarding the uses and benefits of the service.
  • Provide useful business insights from the aggregated data.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you and may use this combined information for the purposes set out above (depending on the types of information we receive). By using the service, you consent to personal data being collected, held and used in this way and for any other use you authorise.

Disclosure of your information

We may share your personal data with any member of our group of companies, which means any subsidiaries, ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Information we share with third parties. We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them, or you and for the purposes of providing all or part of the service to you. Such third parties supply the hardware infrastructure, storage and associated services necessary for us to provide the service. By using our websites and / or the service you consent to our third-party service partners having access to your personal data.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our service.

Personal data we disclose to third parties. We follow strict guidelines in the storage and disclosure of the information that you have given us, to prevent unauthorised access and comply with the laws of the countries from which we operate. We may disclose your personal data to third parties in the following circumstances:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we, or substantially all of our assets, are acquired by a third party, the personal data held by us, about our customers, will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data, in order to comply with any legal obligation, or in order to enforce or apply our terms of business and / or any other agreements; or to protect our rights, property, or either our safety or the safety of our customers, or others. This includes exchanging information with other companies and organisations, for the purposes of fraud protection and credit risk reduction. In complying with court orders and similar legal processes, we strive for transparency and when permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law, or court order, from doing so, or in exigent circumstances, which are likely to be rare and unforeseen.

Your rights

Consent. If you wish to subscribe to our marketing communications, we will use your name and email address to send communications to you. We will inform you, before collecting your data, if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes. You may elect to stop receiving our marketing emails by following the unsubscribe instructions included in such emails.

We send push notifications from time to time in order to update you about any Service updates, events and promotions we may be running. If you no longer wish to receive these communications, please disable these in the settings on your device. If you change your mind about being contacted in the future, please click on the unsubscribe options included in emails or the Service and we will remove you from our mailing lists.

Access to information. You have the right to access information held about you.

Right to deletion, rectification and data export. We permit you to delete, rectify and export information you have provided to us, subject to the conditions of our terms of business and our legal obligations, as set out in this policy document.

Retention. We retain personal data for as long as we provide you with the services, or your account remains open. However, we may keep some data after your account is closed, or you cease using the service, where reasonably necessary to comply with our legal obligations, including law enforcement requests, to meet regulatory requirements, maintain security, prevent fraud and abuse, resolve disputes, enforce our terms of business, offer new features you may be interested in, or fulfil your request to “unsubscribe” from further messages from us. If none of these obligations apply we will delete your personal data within 12 months of your account being closed, although we will retain de-personalised information after your account has been closed.

Complaints: If you have any complaints about our use of your information, please contact us as set out at the end of this privacy policy or contact the “ICO” (Information Commissioner’s Office), being the supervisory authority for the United Kingdom.

Applicable Data Protection law

For the purpose of GDPR (the General Data Protection Regulation (EU) 2016/679), the data controller is Risk and Safety Plus (RS+) Limited, a private limited company, registered in England, with Company Number 08199146, whose registered office is at Hannaways, Trios House, Reform Road, Maidenhead, Berkshire, SL6 8BY.

Where we store your personal data (EU Customers only)

The personal data that we collect from you may be transferred to and stored at, a destination outside the “EEA” (European Economic Area) and may also be processed by staff operating outside the EEA, who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of the service or support services. By submitting your personal data, you agree to this transfer, storing or processing outside of the EEA, although we will take all steps, reasonably necessary, to ensure that your data is treated securely and in accordance with this privacy policy.

We always ensure that your information is only transferred in full accordance with UK data protection laws and / or the applicable EU data protection law. In particular, this means that your information will only be transferred to a country that provides an adequate level of data protection, or the recipient is bound by standard “EU Model Clauses”, according to conditions provided by the European Commission, although you are responsible for checking the privacy policy of any third-party linked websites.

Our service is intended to be accessible via the Internet and may, potentially, be accessed by any user around the world and other users may access the service from outside the EEA. However, although very unlikely, we may need to access your personal data from anywhere around the world and therefore a transfer of your data outside of the EEA may be deemed to have occurred and you consent to such transfer of your data for and by way of this purpose.

Where we have given you, or where you have chosen, a password that enables you to access certain parts of the service, you are responsible for keeping that password confidential and we request that you do not to share any password with anyone.

The transmission of information via the internet is, unfortunately, not completely secure and although we will do our very best to protect your personal data, we cannot guarantee the security of any data you transmit to our service, which is at your own risk. Once we have received your information, however, we will use strict procedures and security features to endeavour to prevent unauthorised access.

The service may contain links to and from third party websites of our partners, networks, advertisers and affiliates and if you follow a link to any of these websites, please note that these websites have their own privacy policies and we cannot and do not accept any responsibility, or liability, for the privacy practices, or content, of these websites.

Changes to this privacy policy

We reserve the right to change this privacy policy, at any time and any amended privacy policy will be posted on our websites and notified to you by email, where appropriate. Please check back frequently to see any updates or changes to our privacy policy, which was updated on 25 May 2018, to coincide with the commencement of GDPR and replaces any other privacy policy, previously applicable, from this date.

Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and should be forwarded, by email, to: